Senior Software Engineer, Voice AI / Backend

About the Role

Join a small, high-velocity engineering team building voice AI agents for customer-facing workflows. You will own projects end to end, from product decisions and system design to production code, across applied AI, real-time audio, and distributed systems.

What You'll Do

• Build reliable voice AI systems, including retrieval-augmented generation, dynamic language model routing, and testing new transcription systems before release.

• Design and operate distributed call scheduling systems that handle concurrency, time zones, retries, provider limits, and failure recovery.

• Extend agents across voice and other communication channels, maintaining shared context between real-time and asynchronous interactions.

• Develop memory and reasoning systems that help agents retain context across customer workflows.

• Build AI tools that configure agents, diagnose issues, and connect with customer relationship management systems, calendars, and email.

• Improve tracing and observability so production issues can be diagnosed and resolved effectively.

What We're Looking For

• Production experience building and owning distributed systems, with strong software fundamentals and a track record of delivering projects end to end.

• Experience as a product engineer building customer-facing systems, rather than working exclusively in machine learning or data roles.

• Production experience with Python, FastAPI, or TypeScript, and with PostgreSQL, Redis, or similar data stores.

• Experience with real-time systems, audio processing, or voice infrastructure, as well as distributed systems challenges such as concurrency and fault tolerance.

• Experience with language models, AI agents, or similar systems in production, and cloud infrastructure such as AWS, GCP, or Azure.

• Familiarity with tools such as LiveKit, Temporal, message queues, React, and OpenTelemetry is useful. The broader stack includes Bun, Node.js, Fastify, and observability platforms.

• Independent, action-oriented approach, sound judgment about code quality and reliability, and a focus on team and business outcomes.

Compensation & Benefits

Annual compensation is €85,000 to €160,000, plus equity. Visa sponsorship is available.

Location

On-site in Berlin, Germany. Relocation support is available.