Senior DevOps Engineer, Reliability & Platform Operations

Job Description

We are looking for a Senior DevOps Engineer, Reliability & Platform Operations to improve the reliability, operational stability, risk posture, and delivery effectiveness of our cloud infrastructure, Kubernetes platforms, CI/CD workflows, databases, middleware, and production systems.

In this role, you will work closely with DevOps Engineers / Software Delivery Engineers, Software Engineering, Security, Database providers, Support, Product, and leadership teams to reduce production risk, improve observability, strengthen operational standards, automate repetitive work, and enable safer paths to production.

You will provide design guidance, advanced technical support, automation, best practices, and reliability standards to DevOps Engineers / Software Delivery Engineers, while those teams retain ownership of application delivery readiness and implementation.

This is a senior technical individual contributor role for someone who has strong production ownership, deep infrastructure and platform experience, solid SRE practices, and the ability to proactively identify recurring problems and drive permanent improvements.

Responsibilities

• Improve reliability engineering practices across production systems, including SLIs, SLOs, error budgets, postmortems, runbooks, service health indicators, and corrective-action tracking.
• Lead reliability improvements across cloud platforms, AKS, CI/CD pipelines, application environments, databases, and supporting middleware.
• Operate and improve AKS clusters, including upgrades, autoscaling, node pools, networking, storage, identity, security, reliability, and operational standards.
• Provide guidance, best practices, and standards for Kubernetes application deployment patterns.
• Improve delivery reliability through advanced GitHub Actions workflows, reusable automation, secure deployment patterns, rollback support, and pipeline optimization.
• Build automation, self-service capabilities, reusable infrastructure patterns, and operational procedures to reduce toil, ticket-driven work, manual handoffs, and infrastructure drift.
• Define, implement, and maintain Infrastructure as Code and configuration management practices using approved tools.
• Own and maintain Ansible-based configuration management for OS, middleware, application-supporting services, and operational automation.
• Support and improve Azure cloud environments as the primary platform, with AWS and GCP experience preferred.
• Implement and improve observability across metrics, logs, traces, dashboards, alerting, APM, capacity planning, performance tuning, and incident dashboards.
• Support incident response for production, deployment, infrastructure, database, middleware, and application reliability issues, including severity recommendation, triage coordination, stakeholder communication, mitigation support, postmortems, and corrective actions.
• Operate with production awareness and ownership, supporting reliability improvements and production-risk reduction.
• Recommend blocking, delaying, or rolling back releases when reliability, security, operational, or business-continuity risks are identified.
• Understand PHP Symfony monolith behavior sufficiently to support production reliability and collaborate effectively with software engineering teams.
• Operate, tune, monitor, back up, troubleshoot, and support MySQL, ProxySQL, and RabbitMQ directly, while coordinating with the database provider where required.
• Strengthen security and compliance practices across infrastructure, CI/CD, and runtime environments, including secrets management, access control, dependency and image scanning, signing/provenance, CI/CD security controls, cloud security configuration, and audit support.
• Improve backup, restore, disaster recovery, cloud cost visibility, cost control, and operational resilience across critical systems.
• Mentor DevOps Engineers / Software Delivery Engineers through technical guidance, design review, standards definition, operational knowledge sharing, and reliability best practices.
• Produce and maintain runbooks, troubleshooting guides, deployment procedures, reliability standards, architecture notes, and knowledge-base articles.
• Propose technical initiatives related to reliability, platform operations, observability, automation, incident reduction, cloud maturity, and operational risk reduction.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent professional experience.
• 8+ years of experience in DevOps, Site Reliability Engineering, Platform Engineering, cloud operations, infrastructure automation, production operations, or related roles
• Strong written and verbal English communication skills.
• Strong experience operating production systems where reliability, observability, incident response, automation, and operational risk reduction are core responsibilities.
• Strong hands-on experience with Azure and production Kubernetes / AKS environments.
• Experience designing or improving CI/CD, Infrastructure as Code, configuration management, observability, and deployment automation at scale.
• Strong production troubleshooting skills across cloud infrastructure, Linux, containers, Kubernetes, databases, middleware, CI/CD pipelines, and application-supporting services.
• Ability to understand application behavior and support production reliability of PHP Symfony applications.
• Experience operating or supporting MySQL, ProxySQL, and RabbitMQ in production environments.
• Strong understanding of secure delivery and infrastructure security practices, including secrets management, least privilege, access reviews, CI/CD security, and audit support.
• Experience with backup, restore, disaster recovery, business continuity, capacity planning, performance tuning, and cost optimization.
• Ability to mentor engineers, define technical standards, challenge weak practices constructively, and lead technical initiatives without formal people-management authority.
• Fully remote work capability, including disciplined written communication, self-management, asynchronous collaboration, and reliable participation in distributed-team workflows.

Essential technologies and/or skills:

• Cloud platforms: Azure required; AWS and GCP preferred.
• Kubernetes: AKS, cluster operations, troubleshooting, upgrades, autoscaling, networking, storage, identity, security, and platform standards.
• CI/CD: GitHub Actions, reusable workflows, composite actions, environments, approvals, OIDC, self-hosted runners, rollback workflows, artifacts, caching, and pipeline security controls.
• Infrastructure as Code: Terraform or Pulumi; Pulumi with Python preferred.
• Configuration management: Ansible.
• Scripting and automation: Python required; Bash preferred.
• Containers: Docker / OCI and standalone Docker hosts.
• Operating systems: Linux administration and troubleshooting.
• Databases and middleware: MySQL, ProxySQL, RabbitMQ.
• Observability: New Relic, Logz.io, Azure Metrics, ClickStack preferred, metrics, logs, traces, dashboards, APM, synthetic checks, and SLO-based alerting.
• Reliability engineering: SLIs, SLOs, error budgets, postmortems, runbooks, toil reduction, incident response, and corrective actions.
• Security: HashiCorp Vault, 1Password, secrets management, least privilege, access reviews, dependency scanning, container image scanning, signing/provenance, and CI/CD security controls.
• Application reliability: PHP Symfony applications production-support context.
• Operational resilience: backup, restore, disaster recovery, business continuity, capacity planning, and performance tuning.
• Documentation: runbooks, troubleshooting guides, operational procedures, standards, and knowledge-base articles.
• Working style: structured problem-solving, strong ownership, production awareness, mentoring, automation mindset, and proactive risk reduction.

Additional Information

• 100% remote work from anywhere in Mexico.
• Competitive monthly salary after taxes.
• Major Medical Insurance and healthcare coverage.
• Home office and ergonomics support, including internet and electricity.
• Professional development opportunities, including English classes.
• Wellness benefits such as TotalPass gym discounts.
• Savings plan.
• Paid time off, including personal days.
• Collaborative, international, and growth-oriented environment.
• Opportunity to work with modern cloud, automation, CI/CD, Kubernetes, reliability, observability, and platform technologies.
• Collaborative engineering culture focused on automation, reliability, operational excellence, and continuous improvement.

All your information will be kept confidential according to EEO guidelines.