Solutions Engineer Level 1 - London

Solutions Engineers (SEs) at TransPerfect are passionate about product development, client requests for enhancements and the resolution of production issues. We expect our SEs to be AI-literate and to actively use AI tools in their day-to-day workflow to work faster, smarter, and with higher quality.

DESCRIPTION

• Work with Client Service Representative and Solutions Engineer to resolve Trial Interactive Operations Escalations

• Assist with data migration with pre-defined utilities and processes

• Assist with PDC and IQ test scripts preparation and the execution

• Build and Execute QA scripts for migration and other special projects

• Write technical documentation about special projects and the new processes

• Execute database scripts for enhancements to the reporting system

• Assist Solutions Engineers in production server maintenance and new version deployments for applications

• Assist Solutions Engineers in building large scale, high availability systems for Enterprise Life Sciences Clients

• Create custom eLearning videos internally and for clients – on the eTMF and SSU modules

• Use AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) in day-to-day work to accelerate scripting, troubleshooting, QA, data analysis, and documentation

• Use AI-assisted development to build rapid prototypes and proof-of-concepts for client enhancement requests and internal process improvements

• Critically review and validate all AI-generated output (code, scripts, test cases, documentation) for accuracy, security, and compliance before use

• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

• General knowledge of web application development, SOA, and how web services work

• General knowledge of and course-work experience in the field

• Detail oriented with strong problem-solving skills

• Superior written and spoken communication skills in English

• Proficiency in Microsoft Office (Word, Excel, Outlook), shell scripts

• Experience with Adobe applications, including Acrobat Professional, Reader, and Distiller

• Proficient with Windows Operating systems XP and higher

• Working knowledge of AI and generative AI concepts, including large language models (LLMs), prompt engineering, and the capabilities and limitations of AI tools

• Hands-on experience using AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) to improve personal productivity and quality of work

• Awareness of responsible AI use, including data privacy, confidentiality, and validation of AI output in a regulated (GxP) environment

• Strong work ethic

• Minimum Bachelor’s Degree from a 4-year college or equivalent

DESIRED SKILLS AND EXPERIENCE

• Willingness to learn eClinical solutions

• General understanding of HTTP, REST, JSON, IIS 6, Web Services, and Web application development

• General understanding of MSSQL, TSQL, XML, and C#

• Scripting experience in shell scripts and Python

• Experience building prototypes or proof-of-concept applications using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot)

• Familiarity with integrating AI/LLM APIs (e.g., Anthropic, OpenAI, AWS Bedrock) into applications, automations, or workflows

• Curiosity and drive to keep up with emerging AI tools and share best practices with the team

• Able to multitask in a fast-paced environment

• Work well with people from a variety of different backgrounds and cultures

• Build relationships with clients and co-workers

• Can work independently and as part of a team

• Take active measures to solve problems and commit to a high level of service