Business Systems Engineer

We are seeking a Business Systems Engineer to join our growing Business Systems team. This role sits at the intersection of business process analysis and technical implementation — you will be the person who digs into how work actually gets done, finds the friction, and builds the tools and automations that make it disappear.

As an ideal candidate, you are a generalist who thrives in ambiguity. You take pride in what you build, and get genuinely energized when a well-placed automation saves someone an hour of tedious work. You are not looking for a narrow lane — you want to understand how the whole machine works and make it run better.

Responsibilities:

Business Process Optimization

• Partner with stakeholders across all business functions to understand current workflows, identify pain points, and design improvements.
• Translate ambiguous business requirements into clear, scalable technical solutions — from quick automations to multi-system integrations.
• Champion a ship-and-iterate mindset: get a working solution in place, learn from it, and improve over time rather than waiting for perfect requirements.

System Configuration & Integration

• Configure and maintain connected business systems (Salesforce, Jira, n8n, Dataiku, Snowflake, and others) to accurately reflect current business processes.
• Build and maintain integrations and automations between systems using APIs, low-code platforms (e.g., n8n), and declarative tools.
• Support quote-to-cash initiatives, including pricing data management, contract lifecycle tracking, billing automation, and other functions foundational to scaling & future-proofing the business.

Project & Tool Management

• Evaluate and onboard new SaaS tools in coordination with IT, Security, and business stakeholders.
• Assist with environment management, configuration documentation, and release coordination for internal business systems.

Documentation & Knowledge Sharing

• Maintain clear documentation of configurations, integrations, and processes to ensure continuity and enable team collaboration.
• Provide training and support to end-users on system functionality and best practices.
• Communicate completed work and business impact broadly — we celebrate our wins and build visibility for the team.

Qualifications:

• 6+ years of experience in a business systems, operations, or technical consulting role.
• Hands-on experience configuring and optimizing SaaS platforms.
• Experience with workflow automation tools and integration platforms (e.g. n8n, Zapier).
• Familiarity with AI-assisted development tools (e.g. Claude, Cursor, LLMs) and comfort incorporating them into day-to-day work.
• Strong analytical mindset: comfortable gathering ambiguous requirements, structuring a problem, and driving toward a practical solution.
• Experience working across multiple business functions (Sales, Finance, Customer Success, etc.) as a technical partner.
• Excellent communication skills — able to translate between business stakeholders and technical systems.
• Comfortable with ambiguity and changing requirements; you iterate rather than wait for perfection.

Preferred:

• Background in fintech, payments, or SaaS businesses.
• Familiarity with REST APIs and integration patterns.
• Experience with BI or data analysis tools.
• Experience administering or developing within common enterprise business systems (e.g., Salesforce, Jira, etc).
• Experience with DevOps practices, CI/CD pipelines, or version-controlled configuration management (e.g. Git).