Solutions Engineers, AI

About the Role

What You’ll Do

• Work directly with pharma customers to understand workflows, technical environments, data, and business requirements.
• Translate ambiguous customer problems into clear technical architectures and implementation plans.
• Design solutions using Synthio's AI products, APIs, data infrastructure, and integrations.
• Build prototypes, integrations, scripts, data workflows, and lightweight applications when needed.
• Lead technical discovery, architecture discussions, demos, pilots, and implementation workshops.
• Work with customer engineering, security, infrastructure, data, and business teams to move deployments forward.
• Debug integration and deployment issues across APIs, data, cloud infrastructure, authentication, and AI behavior.
• Bring recurring customer needs back to product and engineering to improve reusable platform capabilities

What We’re Looking For

• 3+ years of experience across software engineering, solutions engineering, forward-deployed engineering, technical consulting, or similar roles.
• Prior hands-on software engineering experience with strong Python and API fundamentals.
• Comfort working with LLMs and modern AI application architectures.
• Experience integrating enterprise systems, APIs, databases, and cloud environments.
• Exceptional customer communication and the ability to build credibility with engineers and executives.
• Ability to turn loosely defined requirements into concrete technical decisions.
• Strong product judgment and high ownership in fast-moving enterprise environments

Strong Plus

• Experience deploying developer-facing or enterprise AI products.
• Pharma, healthcare, or life sciences experience.
• Experience with enterprise security, SSO, cloud architecture, or regulated deployments.
• Experience with voice AI or conversational applications

Why This Role Matters