<div><div>I<b>ntroduction: A Career at HARMAN Automotive</b></div></div><div><div><div><div><div><div><div><div><div><p>We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.</p><ul><li><p>Engineer audio systems and integrated technology platforms that augment the driving experience</p></li><li><p>Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence</p></li><li><p>Advance in-vehicle infotainment, safety, efficiency, and enjoyment</p></li></ul><h2><br/>About the Role</h2></div></div></div></div></div></div></div></div></div><p>About the role: Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.</p><p>As an App Subject Matter Expert Engineer, you will own strategic accounts, demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.</p><p><br/><b>Your Role will be </b></p><ul><li>Provide ongoing integration and maintenance of Harman® OTA solution</li><li>Ensure timely resolution of customer issues and maintain high customer satisfaction.</li><li>Provide hands-on customer support and ticket handling</li><li>Own and lead complex technical problems and escalations</li><li>Work closely with cross-functional teams to ensure seamless integration and operation of applications.</li><li>Continuously monitor and enhance application performance, reliability, and scalability.</li><li>Actively participate in the requirements and architecture process</li><li>Be part of the on-call rotation to provide 24/7 support</li></ul><p></p><p><b>Skills and qualification </b></p><ul><li>B.E/B.Tech.Degree in Computer Science or equivalent </li><li>4+ years of experience in the software industry, in customer-oriented roles</li><li>Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration, including scripting abilities</li><li>Web and server architecture: In-depth understanding of web technologies and server architecture, including deployment and maintenance.</li><li>Strong Java, Spring Boot, Kafka, MQ, and other microservice architecture support knowledge</li><li>Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting.</li><li>Database management: Ability to read and manage databases, including SQL and NoSQL databases.</li><li>Excellent communication and interpersonal abilities</li><li>Analytical mindset with a focus on problem-solving and process optimization.</li><li>Experience in managing and supporting customers from different regions.</li><li>Excellent customer service communication skills in English </li><li>Ability to work flexible hours according to customers regions & shift</li><li>Ability to work independently and take initiative.</li><li>Ability to build and maintain positive relationships with team members and customers.</li></ul><p></p><p><b>What is Nice to Have</b></p><ul><li>Proficiency in Java programming and development</li><li>Experience and knowledge in one or more of the following:<ul><li>Software development and code analysis: Expertise in Java, C/C++, and scripting languages such as Perl, Python, shell, and Ant.</li><li>Understanding of security principles and practices.</li><li>Practical experience with networking technologies and protocols</li><li>Familiarity with Databases – Elasticsearch and Postgres.</li></ul></li></ul><p></p><p><b>What Makes You Eligible</b></p><ul><li>Proactive in nature, can-do attitude and self-dependency</li><li>Office work at least 3 days a week</li></ul><p></p><p><b>What We Offer </b></p><ul><li><span>HARMAN Flex Connect Program, offering a flexible hybrid work environment that fosters stronger collaboration, meaningful connections, and innovation through a minimum of three in-office days per week</span> .</li><li>Extensive training opportunities through our own HARMAN University</li><li>Competitive wellness benefits</li><li>An inclusive and diverse work environment that fosters and encourages professional and personal development</li></ul><p></p><p>#LI-RD2</p>