Senior DevOps Engineer - Level 4

Why Join HYCU?

HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com.

Job Summary (Essential Functions)

• Design, build, and operate highly available, scalable cloud infrastructure for AiR.

• Build and operate Kubernetes-based environments supporting backend, data, search, and AI workloads.

• Define and maintain Infrastructure as Code for repeatable and controlled environment provisioning.

• Build and optimize CI/CD pipelines across AiR services.

• Establish monitoring, logging, tracing, alerting, and operational dashboards across the platform.

• Implement infrastructure security, secrets management, IAM, and least-privilege access controls.

• Enable reliable deployment and operation of AI/LLM integrations and agentic services without requiring ownership of model training infrastructure.

• Automate environment provisioning, deployment, configuration, upgrades, and operational workflows.

• Partner with engineering teams to improve reliability, scalability, performance, and developer productivity.

• Establish production-readiness standards and participate in incident response and root-cause analysis.

Technical Skills & Job Requirements

• Strong hands-on experience with public cloud infrastructure such as AWS, Azure, or GCP.

• Deep experience with Kubernetes and Docker in production environments.

• Strong experience with Infrastructure as Code, preferably Terraform.

• Experience designing and maintaining CI/CD pipelines using technologies such as GitHub Actions, GitLab CI, Jenkins, or equivalent.

• Strong understanding of cloud networking, load balancing, DNS, service discovery, storage, and identity/access management.

• Experience implementing observability using technologies such as Prometheus, Grafana, OpenTelemetry, Datadog, ELK/OpenSearch, or equivalent.

• Strong understanding of production reliability patterns including high availability, fault tolerance, disaster recovery, capacity planning, and autoscaling.

• Experience with secrets and configuration management.

• Strong scripting and automation skills using Python, Bash, or equivalent.

• Understanding of infrastructure security, vulnerability management, IAM/RBAC, and least-privilege principles.

• Experience supporting distributed, data-intensive, or high-throughput production systems.

Strongly Preferred

• Experience operating OpenSearch/Elasticsearch, Kafka, Redis, databases, or similar stateful distributed platforms.

• Experience supporting AI/LLM applications, vector databases, inference APIs, or agentic workloads.

• Experience with GitOps technologies such as Argo CD or Flux.

• Experience implementing FinOps practices, cloud cost monitoring, and resource optimization.

• Experience supporting multi-tenant enterprise SaaS platforms.

• Familiarity with SRE practices including SLOs, SLIs, error budgets, incident management, and capacity planning.

Responsibilities

• Own the infrastructure foundation and deployment architecture for HYCU AiR.

• Define infrastructure standards and reusable deployment patterns across engineering teams.

• Build automated and reproducible development, test, staging, and production environments.

• Ensure infrastructure supports secure isolation and scaling of enterprise workloads.

• Build comprehensive observability across applications and infrastructure.

• Establish alerting, operational dashboards, and production health metrics.

• Improve deployment frequency and reliability through CI/CD and infrastructure automation.

• Partner with developers to diagnose infrastructure, networking, performance, and production issues.

• Drive infrastructure cost optimization without compromising reliability or performance.

• Establish backup, recovery, resilience, and operational-readiness practices for platform infrastructure.

• Continuously identify infrastructure risks, operational bottlenecks, and opportunities for automation.

Education & Experience

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 6–9 years of experience in DevOps, Cloud Infrastructure, Platform Engineering, or Site Reliability Engineering.

• Demonstrated experience owning production cloud infrastructure at scale.

• Experience supporting enterprise SaaS, distributed systems, or data-intensive platforms.

• Proven ability to work across development and architecture teams and drive infrastructure decisions from design through production.
  

Attributes of a Successful HYCUer in this role:

• Self-starter and strategic thinker who thinks outside the box
• Takes responsibility and ownership for driving successful outcomes. You’re results-driven with a winning attitude
• Team player! You have excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties
• Hands-on and builders' mentality with an entrepreneurial mindset and intrinsic motivation
• Obsessed with being customer-focused - We know our customers and are advocates for their voice and point of view across HYCU
• Intellectual curiosity, always open for continuous learning/growth mindset

Who We Are:

Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.

The following is how we approach each Core Value:

• Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.

• Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.

• Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market.

"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO

What We Offer:

Come work for one of CRN’s “Cloud 100 Companies for 2026”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for BackUp and Data Protection Platforms. HYCU provides an excellent benefits package including Medical Insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.