Sr. Security Engineer, Customer Service Identity and Access Management

The Customer Service Identity and Access Management team is seeking a Senior Security Engineer to lead our engineering efforts to secure hundreds of thousands of workforce users and hundreds of millions of customer interactions. We own the products that provide authentication, authorization, and account management functions that power one of the world's largest customer service organizations. We build the solutions that authenticate and authorize Customers contacting Amazon across every channel, as well as building the authorization solutions that secure Customer/Agentic interactions and transactions. Internally, we design the future of Customer data protection, ensuring Customer data is only available to a Customer Service Associate at the time of an authenticated contact, and that agentic access is guardrailed and authorized. Our solutions support hundreds of millions of authentications a year and billions of authorizations a day. We own the Strategy, we own the tooling, we own the designs, we own the product, we own the solution, we own the future.

In this role, you are the lead architect for the biggest and most complex Customer Service identify security projects. You are both a visionary leader, inventor, and a hands-on builder. You work on our hardest problems and are expected to pioneer new spaces and inspire others as to what's possible. Come be a part of this team and be a leader who secures the Customer and enables the future of the Business. Amazon is Customer Obsessed, and Customer Service is at the heart of that obsession. Come lead, build, design, and secure with us.

Key job responsibilities
· Own the multi-year security strategy for Customer Service Identity and Access Management (CSIAM), setting the technical direction for how hundreds of thousands of workforce users and hundreds of millions of customers are authenticated and authorized across every Customer Service contact channel.
· Lead the design and delivery of authentication, authorization, and account management solutions at scale, with the resilience and correctness one of the world's largest customer service organizations depends on.
· Define and refine the authorization models that secures customer and agentic interactions, governing how AI agents and associates act on a customer's behalf without eroding customer trust.
· Serve as the senior technical leader and escalation point for the team's most complex and ambiguous security problems, resolving them directly and through other engineers across multiple service teams.
· Evaluate and introduce emerging security technologies, inventing mechanisms that eliminate security tech debt and reduce risk at scale.

Communication and Ability To Influence Are Key!

· Communicate complex security risk and strategy clearly to both executive and deeply technical audiences while providing the technical insight that drives business reviews and roadmap decisions.
· Influence and align partner organizations, service owners, and leadership up to the VP level, negotiating security and business priorities and trade-offs while driving teams toward simple, coherent, secure designs.
· Mentor and raise the bar for security engineers org-wide, deepening the team's technical capability and cross-pollinating knowledge across partner organizations.


About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.