Frontend Engineer

About the role

Some of the things you'll do:

• Help us re-architect calling and standardize how we work with calling providers.
• Build new dashboards and tooling, and reliability work that gives us deeper observability into calling performance.
• Ship new features and delighters such as URL unfurling, custom transcript summaries, group messaging, direct messages and new calling features.
• Own projects from end to end, with support from senior engineers, and take on more ownership as you get familiar with the platform.
• Enhance existing features, fix bugs and improve documentation across calling, messaging, voicemail and transcription.
• Write your own tests and ship safely through our delivery pipelines.

Technical stack and tools:

• Our frontend is a Single Page Application built with React and TypeScript, using GraphQL to talk to our backend
• We develop in a monorepo powered by pnpm and Turborepo
• We use Storybook for component-driven development
• Components are implemented with Vanilla Extract for styles, React Aria, and our existing Design System components
• We write tests using Vitest and Playwright, and ship through CI/CD pipelines
• Real-time messaging and calling use WebSockets and WebRTC
• Other tools: Figma, Heap, Linear, Notion, Datadog and Slack

About you

• You have experience working with React and TypeScript
• You understand how data flows from the backend to the frontend, including GraphQL, schemas and the basics of database design
• You write your own tests (we use Playwright) and are comfortable with integration and unit testing
• You enjoy solving problems and collaborating with others to design and build a delightful end user experience
• You have some experience with web performance, observability, and accessibility
• You take ownership of your work and understand the importance of communication. You hold yourself to a high standard and help empower others to do the same
• You are a team player. You're happy to start with bug fixes and documentation to make the team better, you admit mistakes and gaps in your knowledge without shame, and you're quick to back a better idea than your own
• You are proactive and self-driven in a fully remote team. You keep work moving without being chased, pick up the next task when you finish one, and can juggle multiple projects and context switch well
• You know that what you ship is felt by thousands of customers, so you are methodical about testing and quality
• You are intentional about how your work impacts customers, the community, and each other. You practice empathy, generosity, and thoughtfulness as you evaluate tradeoffs in pursuit of the best solution
• You are curious. You seek to understand the 'why' behind things, so that you can better plan and build the 'how'. You don't hesitate to ask questions when necessary. You're a lifelong learner with the drive to grow to the next level
• Your code is a pleasure for your teammates to read and understand and you strive to ensure it is readable, testable, and maintainable. When working in the codebase, you leave things better than you found them
• You embrace AI and are keen to use it deeply in your day-to-day engineering work, rather than shying away from it

Nice to have:

• Experience with real-time messaging technologies such as WebSockets and WebRTC
• Familiarity with CI/CD pipelines and a mature delivery process
• Experience building with agentic AI workflows (for example, breaking tickets down, generating features, and testing and verifying the output)

Compensation

• SF Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro: $170,000 - $200,000 USD
• All other US Locations: $153,000 - $180,000 USD
• Canada: $156,000 - $183,000 CAD